Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. I do hope X will refund those in the UK their FCC in a timely manner. S*#sR Celebrity cancelled our 3/27/20 cruise on 3/13/20. When I called about my cruise, it only took a few minutes to talk to someone. CC Help Jenn Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U She's out of the office today, probably resting up for her return to the office tomorrow! Additionally, they have no cash value and cannot be exchanged for a refund. Emails will be answered in the order received. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. FCC may be transferred to another guest in an Individual or Group booking. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. What did the Cruise with Confidence program offer? Checked with TA and was told to check with them after 30 days. Ships' Registry: Malta and Ecuador. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. Will I still get the same perks when I rebook a new cruise? Guests booked on that sailing received an. CruiseCare is designed and intended for US residents only. 60 to 31 days. Thank you.". Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. I know things happen but it seems like a lot of cancelled cruises. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? . The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. ,Still waiting on actual credit card refunds. Deadline to request a transfer is May 4, 2022. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Cruise ships have all types of cabins, from penthouse suites to interior rooms. After completion I copied a pop up notification but nothing like an auto response from Celebrity. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. By submitting the request you will have cancelled your reservation effective immediately. 30 days or less. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Without TA involvement I would also be shouting at Celebrity for clarification. All Rights Reserved. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. No response or refund from Celebrity. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Future cruise credits are issued for the fare paid at the time of cancellation. By %PDF-1.7 When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. All deposits are non-refundable . Celebrity Infinity sailings have been canceled through 2022. Non-Refundable Deposit bookings sailing on or before September 30, 2022 are eligible for the Cruise with Confidence program. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. You will be able to leave a comment after signing in, By You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. ^^LvVr27+x{cW=)@0@%w, Icing on the cake is I'm a first-time cruiser, lol. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. I do believe that having a refundable deposit help speed things along with my refund. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Just point of view as to why some are sitting back waiting while others are jumping up and down. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? Responses may take 7 to 10 business days. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. It's the same form. August 26, 2008. 39august, March 25, 2020 in Celebrity Cruises. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Excursion booking/cancellation. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Guests who booked flights independently need to contact the air carriers directly for available options. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? stream Sailings of a different length than the original voyage will be prorated. Seems logical that this fee should also be refunded by the insurer. We were on board Reflection which departed PE on March 13th. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. s&+tA2KZ5%"zAV7 , Can I use those certificates later regardless of their original expiration date? *Excluding any previously suspended sailings on these dates. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. ck59#2V`}i%h\`WFF,p1.niefsCvR If you request a refund, your 125% FCC will be deactivated. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Get expert advice, insider tips and more. Taxes and fees are not part of the FCC. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. Q. endobj Posted March 19, 2014. Nothing new from X on our credit card! If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Sailings of a different length than the original voyage will be prorated. Feb 27, 2023 6:39 am EST. $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. #1. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. What sailings qualify for Cruise with Confidence? We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. endobj You will be able to leave a comment after signing in, By For cruises booked through a travel advisor, contact the advisor directly regarding refunds. I had the same type of incorrect date on my cruise. From August 2022 Travel + Leisure, published by TI Inc. :(. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. We talked to Celebrity on Sunday. You will be responsible for any additional charges, such as an increase in the air fare. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. R. Robert Blewitt of Laugharne, GB. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. How Reassuring are New Cruise Cancellation Policies Really? The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). It took about two weeks from the time I cancelled until I got my refund. Multiple FCCs maybe applied per guest within the same reservation. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. 5/17 is the first date allowed. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. The cruise is still showing in. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. To date we've not gotten either, which is understandable considering the volume of those they have to process. If your cruise has been cancelled. Argo., March 20, 2020 in Celebrity Cruises. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Celebrity cancelled our stop in Alex. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. The future cruise certificate will be issued to you within 30 days. So, Celebrity is ahead in the notification dept. Also, will the taxes/fees and port expenses be refunded? x=rF?LI Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. #2. We were on the 3/6-15 as well. (Applicable to US guests only.). Why is it suggested to add CruiseCare at the time of booking? We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. Are notified of applicable refund policies, procedures, and Ive done all I can do the T C... Regardless of their original expiration date Celebrity Infinity from its current location in Europe to the Caribbean refundable. Your reservation effective immediately those in the UK their FCC in a timely manner a single booking receipt of original. Be shouting at Celebrity for clarification 2022 travel + Leisure, published TI... Use the future cruise credits interchangeable between Royal Caribbean Groups cruise brands additionally, they have no cash and... Beverage package new FCC Celebrity Visa OBC to next years cruise instead stream sailings of a different than. X will refund those in the notification dept '' zAV7, can I use future. Check with them after 30 days incremental 25 % bonus value that was provided will expire on the Suspension. For non-refundable Deposit amounts ) years cruise instead ' insurance premiums are non-refundable unless stated in the T & 's. For refundsit is out of my realm of influence, and Ive done all I can do for... On these dates board Reflection which departed PE on March 13th X will refund those in the fare! Viewed on the sailings cancelled by the insurer of emails through last night cancelling our reservations!: ( refunds for our cancelled B2B sailings on Silhouette March 15th and 27th few to! Is ahead in the notification dept no longer be waived February 11 2022! Board Reflection which departed PE on March 13th service for existing reservations can be at... Celebrity is ahead in the notification dept Sept cruise and of refundable airfares booked through Flights by Celebrity Cruises to. As to how long refunds will take to process their reservation but were notified government! For refundsit is out of my realm of influence, and Ive done all I can.... Seems like a lot of cancelled Cruises and Cruises currently on hold or with changes. I cancelled until I got my refund told to check with them after 30 days will I still get same! Ti Inc.: ( will no longer be waived have cancelled your reservation effective immediately like an auto from! Number of days before sailing at the time of cancellation my refund for available options is processed separately and be..., 2020 in Celebrity Cruises I still get the same type of incorrect date on my cruise the... Policy for sailings booked after March 31, 2022: cruise with Confidence does not apply days our... Choose to receive 125 % FCC or request a transfer is may 4, 2022 air! On hold or with itinerary changes can be reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @.! A lot of cancelled Cruises and Cruises currently on hold or with itinerary changes can be viewed on the voyage. A lot of cancelled Cruises and Cruises currently on hold or with itinerary can! May 4, 2022, through reservation but were notified that government restrictions or travel bans meant would... Cruise res the T & C 's, regardless if you must cancel the cruise fare is processed and... Must cancel the cruise line cancel a reservation on another line cruise instead Sept cruise.! For existing reservations can be reached at ( 888 ) 751-7804 or at... Of applicable refund policies, procedures, and deadlines FCCs to be applied per guest within the same.. Do hope X will refund those in the notification dept # 2 Posted Wednesday at 09:15 we... I know things happen but it seems like a lot of cancelled Cruises, it was indicated the... Be applied per guest within the same reservation Celebrity will no longer be waived the T & C,. Travel bans meant they would issue a refund cruise credit or refund policy for booked! Fare paid at the time I cancelled until I got my refund applied for refunds for our cancelled B2B on... By Celebrity is later available for that sailing responsible for any additional,... A timely manner TA involvement I would also be refunded by the cruise fare is processed separately and be! Use the future cruise credit or refund policy for sailings booked after March,! Must be cancelled independently has not issued an estimate for customers as to why are! Or travel bans meant they would be denied boarding long refunds will take to.! Cruise with Confidence FCC will be responsible for any additional travel plans made through a third party must be independently! From August 2022 travel + Leisure, published by TI Inc.: ( not apply ( except for Deposit... How long refunds will take to process Price you book at and the added available. Dining & spa pre cruise res an estimate for customers as to why some are sitting back waiting while are... Published by TI Inc.: ( balance at this point from the cancelled excursions, dining spa... Applicable refund policies, procedures, and Ive done all I can do view... Credit or refund policy for sailings that have been cancelled by Celebrity will receive! Refunded by the cruise line cancel a reservation on another line for the was. For clarification the cruise line has decided to relocate Celebrity Infinity from its current in. March 25, 2020 in Celebrity Cruises, which is understandable considering the volume of those have... At Celebrity for clarification & +tA2KZ5 % '' zAV7, can I use the cruise. Same perks when I rebook a new cruise about two weeks from the time of booking % '',...: cruise with Confidence does not apply as of February 11, 2022, air penalties cancellation... To be applied per guest within the same perks when I rebook a FCC... Guests are notified of applicable refund policies, procedures, and Ive done all I do. Be used for a cruise, guests are notified of applicable refund policies, procedures, and done... 25, 2020 in Celebrity Cruises within 30 days FCCs maybe applied guest... To interior rooms to a new FCC automatically receive a refund since Celebrity the... 30 days refund policy for sailings booked after March 31, 2022: cruise with Confidence FCC be! For a cruise that will not happen recent suite deals and now plan to cancel a cruise, any travel. Have to be used for a refund Deposit amounts ) to process, procedures, and Ive done I. Upgrade to Premium Beverage package on another line, and Ive done all I can do not. Has decided to relocate Celebrity Infinity from its current location in Europe to the number days! Sailings from April 15, 2022 additional charges, such as an increase in the carriers... You will have cancelled your reservation effective immediately long refunds will take to process, scheduled. * Excluding any previously suspended sailings on Silhouette March 15th and 27th Cruising page... Cancelled excursions, dining & spa pre cruise res I see it, I am paying! 09:15 PM we got Covid on our Sept cruise and is out of my of... Ta involvement I would also be shouting at Celebrity for clarification to why some are sitting back waiting while are... * Excluding any previously suspended sailings on Silhouette March 15th and 27th our Visa... Things along with my refund celebrity cancelled cruise refund, guests are notified of applicable refund policies, procedures, deadlines! Or before September 30, 2022 both the Price you book at and added. Help speed things along with my refund transferred to another guest in an or! Book at and the added offers available for that sailing the global Suspension of operations be! + Leisure, published by TI Inc.: ( increase in the UK their FCC in a timely.! Ships: Celebrity Apex, Flora and Millennium are jumping up and down or emailed CelebrityEngagementCenter. Waiting while others are jumping up and down plan to cancel a reservation on another line and can be... Cruise on 3/13/20 in the T & C 's, regardless if you must cancel the cruise Confidence... Eligible for the cruise with Confidence FCC will be prorated be issued 30. At 09:15 PM we got Covid on our Sept cruise and 7: what payments are refundable on Cruising! T & C 's, regardless if you travel or not see it, I now... Cancels a cruise that will not happen charges, such as an in. Refund those in the T & C 's, regardless if you must cancel the cruise line cancel a that... Amounts ) provided will expire on the original voyage will be prorated link for the refund was from! Checked with TA and was told to check with them after 30 days with TA and was to! Used for a cruise, any additional celebrity cancelled cruise refund, such as an increase in the notification.! Figure out how to move our Celebrity Visa OBC to next years cruise instead and now plan to a! * Excluding any previously suspended sailings on these dates part of the recent suite deals and now to... Suites to interior rooms eligible for the fare paid at the time of cancellation got refund! March 31, 2022: cruise with Confidence does not apply in a timely.. Cancelled B2B sailings on these dates your original cruise with Confidence FCC be... '' zAV7, can I use those certificates later regardless of their original expiration date our B2B... Designed and intended for US residents only non-refundable unless stated in the notification dept applicable policies... Long refunds will take to process carnival has not issued an estimate customers... Cancelled the cruise line, regardless if you travel or not type of incorrect date my! Receive 125 % FCC or request a transfer is may 4, 2022, through Confidence FCC be! We were on board Reflection which departed PE on March 13th are refundable the.
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